Or it might connect you to Jira, but there is no one view of your customer from an event perspective.” “Salesforce will tell you to buy these 10 other things, and that will connect you to your support system, or five other things, and that will connect you to your service. Even when you look at a CRM system, today, it is a database of contacts, opportunities and accounts.” Bringing Context to Data But now your customer identity is in a bunch of different places. And then, they talked about making Slack the operating system of an organization. “When we look at what’s happening in the CRM world, Salesforce was supposed to solve the customer 360 problem,” Kumar said. Kumar demonstrated DevRevCRM at the Disruptive Innovators conference. “You don’t need five different systems for this.”Īmong those who followed Pandey from Nutanix to DevRev was Madhukar Kumar, the company’s head of growth. “A lot of this stuff can be automated, integrated and consolidated,” Pandey said. According to Pandey, the challenge is assigning meaning and context to all this data. Customer support systems that increasingly aggregate chat and conversations from disparate systems need to integrate larger amounts of data. The company designed DevCRM to enable the sharing of conversations from various platforms, including Salesforce, Oracle and ServiceNow. “I don’t like the word disruption,” Pandey told attendees at the conference in reference to how VCs describe the DevCRM platform. Described as an API-based, developer-focused CRM solution, it provides bidirectional data synchronization from disparate SaaS offerings. DevRev recently began shipping its first offering, Developer Customer Relationship Management (DevCRM).ĭevCRM integrates customer support chat and tickets from different channels and data platforms using APIs and webhooks. Since starting DevRev, the company has raised $70 million in seed funding. Pandey, who has said Nutanix reached $1 billion in annual revenue faster than any software company, is now DevRev’s CEO.

Devrev funding